Privacy Policy

Introduction

liquidrgsw B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website or use our services. As a company registered in the Netherlands (Registration Number: 65837912, VAT: NL773246951B140), we comply with the General Data Protection Regulation (GDPR) and all applicable Dutch and European Union data protection laws.

Data Controller

liquidrgsw B.V. acts as the Data Controller for the personal data we collect and process. Our registered office is located at Lindelaan 101, 5611 AH Eindhoven, North Brabant, Netherlands. For any questions regarding this Privacy Policy or your personal data, please contact us at [email protected].

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases:

• Consent: When you provide explicit consent for specific processing activities
• Contract: When processing is necessary for the performance of a contract with you
• Legal Obligation: When we must process data to comply with legal requirements
• Legitimate Interest: When we have a legitimate business interest that doesn't override your rights

Data Collection

The data we collect includes personal information such as your name, email address, phone number, postal address, and project details when you contact us through our website, request quotes, or engage our services. We collect this information directly from you when you fill out contact forms, subscribe to our communications, or interact with our customer service team. Additionally, we may collect technical information about your device and browsing behaviour through cookies and similar technologies to improve our website functionality and user experience.

We also collect information about your construction project requirements, budget preferences, timeline expectations, and specific needs related to residential construction services. This helps us provide personalised quotes and recommendations tailored to your requirements.

How We Use Your Information

We explain how we use your information in this section to ensure transparency about our data processing activities. Your personal data is used to respond to your enquiries, provide quotes for construction services, communicate about ongoing projects, and deliver the residential construction services you request from liquidrgsw. We use your contact information to schedule consultations, provide project updates, send invoices, and maintain our business relationship.

We may also use your data to improve our services, conduct market research, send relevant marketing communications (with your consent), and comply with legal obligations such as tax reporting and regulatory requirements. Our use of your data is always proportionate and related to our legitimate business interests or the services you have requested.

Data Sharing and Disclosure

liquidrgsw does not sell, trade, or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, such as subcontractors, suppliers, professional advisors, and IT service providers. These parties are bound by confidentiality agreements and are only permitted to use your data for the specific purposes we authorise.

We may also disclose your personal data when required by law, to protect our rights and property, or in connection with a business transaction such as a merger or acquisition. In such cases, we will ensure appropriate safeguards are in place to protect your privacy rights.

Your Rights Under GDPR

As a data subject under GDPR, you have several important rights regarding your personal data:

• Right of Access: You can request information about the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of how we process your data
• Right to Data Portability: You can request transfer of your data in a structured format
• Right to Object: You can object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: You can withdraw consent for processing at any time

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. For client data, we typically retain information for the duration of our business relationship plus seven years for legal and tax compliance purposes. Marketing data is retained until you unsubscribe or withdraw consent. Website analytics data is retained for up to 26 months, and technical logs are kept for up to 12 months for security purposes.

When the retention period expires, we will securely delete or anonymise your personal data unless we have a legal obligation to retain it for a longer period.

Data Security

liquidrgsw implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission, secure servers, access controls, regular security assessments, and staff training on data protection principles.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

International Data Transfers

As liquidrgsw operates primarily within the European Union, your personal data is generally processed within the EU/EEA. If we need to transfer data outside the EU/EEA, we will ensure appropriate safeguards are in place, such as adequacy decisions, Standard Contractual Clauses, or other approved mechanisms under GDPR.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. For detailed information about our cookie practices, please refer to our separate Cookie Policy. You can manage your cookie preferences through your browser settings or our cookie consent banner.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such information promptly.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us using the following information:

We aim to respond to all privacy-related enquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.

Changes to This Privacy Policy

liquidrgsw may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal data.

Your continued use of our website and services after any changes to this Privacy Policy constitutes acceptance of those changes. If you do not agree with any modifications, please discontinue use of our services and contact us to discuss your data deletion options.